ESM user accounts can be locked for a variety of reasons. A quick way to unlock them is to SSH to the ESM server and run the following:
$ArcSight_ESM_Location$\manager\bin\arcsight reenableuser username
The username being the users ESM username.
If the admin user account is locked then I would run:
$ArcSight_ESM_Location$\manager\bin\arcsight reenableuser admin
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